Cancellation Policy

We understand that sometimes plans change. This Cancellation Policy explains how you can cancel your order and what conditions apply.

Order Cancellation Before Shipment

  • Customers may request cancellation within 12 hours of placing the order.

  • If your order has not been processed or shipped, we will cancel it and issue a full refund.

  • To request a cancellation, contact us immediately at supports@cole-buxton.co.uk with your order number.

Order Already Shipped

  • Once an order has been shipped, it cannot be cancelled.

  • You may wait for the order to arrive and then initiate a return request, as per our Return & Refund Policy.

Customized or Made-to-Order Items

  • Customized products, special orders, or sale items cannot be cancelled, as these are prepared specifically for you.

Cancellation by the Store

We reserve the right to cancel an order if:

  • The item is out of stock

  • There are payment or verification issues

  • The order is flagged as suspicious or potentially fraudulent

  • The shipping address is incomplete or invalid

If we cancel your order, you will receive a full refund.

Refund Timeline

For approved cancellations:

  • Refunds are typically processed within 3–7 business days.

  • Refunds will be issued to the original payment method used at checkout.